I am African American so this is not a racial attack on Africans. I am just being honest-very honest.
I am so tired of paying lots of money (usually $160-$200) to go to African Braiding shops only to have them be rude to me, talk about me and other customers in French, and overbook clients. The last time (and the time before that)I went to an African shop to get my braids done, I swore up and down that it was my last time-horrible experiences. However, I went back out of desperation (they are the only braiders in my area) now I am done! I called the braiding center in Security Mall three days before my scheduled appointment to get my fronts done (basically meaning getting the first few rows of my braids retouched).
I was told to come in at 8:00am on a Saturday. I was not happy about the early slot, but got up at 6:30am to drive the 30 minutes across town. WHen I arrived, the manager kindly told me that "they don't take retouches (only full heads) in the morning." I was confused because this was the time I was told to come in. To make a long story short, over 10 clients who was receiving full services were put in front of me (they arrived after I got there).
I waited an hour and half and never received any communication about when I would be receiving services. After watching several people go in front of me (for those who don't understand braids, they usually take 6-8 hours for a full head, retouching about 2 hours), I pulled the manager in the hallway and asked her why people who came in after me were allowed to get their hair done while I waited-it just was not fair because I had an 8 am appointment. She made up so many excuses none made any sense and tried to persuade me to come back in for service-Are you kidding me? At the end of the day my $60-$70 was not as good as the others who were paying double and triple for full services.
They overbooked themselves and was going to make me wait because they wanted to make the most money. Well why did they tell me to come?? WHat ever happened to fairness? customer service?
I am so sick and tired of giving these braiders good money in exchange for crappy service. And for that reason, I will not be going to anymore of those braiding shops and I advise customers not to settle for being treated like that. You are paying way too much money to be talked about in another language, and waiting for hours for services because they overbooked to ensure they get their money. My advice to all the young girls with an entrepreneurial spirit is to learn how to braid, open up a shop and give great customer service with a smile.
You will surely take many of these shops out of business. I have at least 15 clients that would gladly support you!
Monetary Loss: $170.